WishWell Baskets respects customer privacy. This policy explains how we may collect and use information shared through our website, WhatsApp, forms, calls or social media enquiries.
We may collect customer name, phone number, email, delivery area, recipient details, occasion, budget, personal message, photo card details, important dates and order preferences.
Information is used to respond to enquiries, prepare hampers, personalize cards, manage orders, arrange delivery, send order updates, collect reviews and share relevant festival or gifting reminders when appropriate.
Photos, names and personal messages shared for cards or personalization are used only for the requested order unless the customer gives permission for promotional use.
If a customer creates an account, saved dates, reviews and profile details are stored to improve future gifting support. Customers should keep login details safe.
Information may be shared with delivery partners only when needed for delivery. We do not sell customer data to advertisers.
We use reasonable security practices in the application, including protected admin access, form protection and safer file uploads. No online system can be guaranteed 100% secure.
For privacy-related requests, customers may contact WishWell through the phone, email or WhatsApp details mentioned on the website.
When you allow advertising cookies, WishWell may use Meta Pixel and Meta Conversions API to measure campaign visits, enquiries and confirmed orders. Campaign parameters and advertising click identifiers may be linked with an enquiry so WishWell can understand which promotion generated a genuine request.
Contact details used for permitted conversion matching are normalized and securely hashed before they are sent. WishWell does not send personal card messages, full delivery addresses or uploaded gift photos to advertising platforms. You can change optional cookie choices from the Privacy Choices control on the website.
